Shipping policy
Shipping Information/Delivery
peruse ships Worldwide.
China, Hong Kong Special Administrative Region and Macau Special Administrative Region orders will be shipped using S.F. Express delivery service.
All other orders will be shipped using Hong Kong Post - SpeedPost delivery service, or when requested can use UPS.
Where We Ship To
We ship internationally to most of the countries included: Australia, Belgium, Canada, Mainland China, Denmark, France, Germany, Hong Kong Special Administrative Region, Indonesia, Ireland, Italy, Japan, Macau Special Administrative Region, Malaysia, New Zealand, Philippines, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, United States, United Kingdom and Vietnam.
For details, please refer to the country list when you check out. If your area does not appear in the list, unfortunately we do not deliver to where you live now.
Order Tracking
Tracking numbers are provided for all international and local orders.
Once your order is dispatched, you will receive an email notification from us with the tracking number. Use the tracking number to check the delivery status via the Hong Kong Post (of UPS) and S.F. Express website.
Shipping Cost
For local delivery with SF Express: HKD30
For international delivery using Hong Kong Post SpeedPost delivery: HKD150; using UPS: HKD350
Free delivery for international orders over HKD2,000
All shipping costs will be calculated automatically during checkout.
Delivery schedule
Orders will normally be processed within 7 business days once your payment is completed and approved.
Shipping Zones Standard Delivery Times in Business Days (Mon-Fri) *
Hong Kong Special Administrative Region : estimated up to 3 business days
China: estimated up to 3-14 business days
Taiwan & Macau Special Administrative Region: estimated up to 6 business days
Asia Pacific (including Australia): estimated up to 7 business days
North America (US & Canada): estimated up to 10 business days
Europe: estimated up to 10 business days
Rest of The World: estimated up to 14 business days
Please allow extra time for your order to be processed during public holidays and busy periods. For details on public holidays in the destination area, please refer to your local government website. Note that delays may occur because of pending payment authorizations.
If you do not receive a tracking confirmation within 3-7 business days from the day you completed your payment, please kindly contact our customer service for more information.
Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.
For failed deliveries (courier is unable to reach customer due to the incorrect address provide by customer, failed attempts to reach customer at the location or customer refuse to pay duties), persue is not responsible for the returned shipping cost. For re-shipped orders, the shipping costs are also payable by customers. If you refuse to receive the order and ask for a refund, the order amount will not be refunded in any circumstances.
Import Taxes & Duties
Customs duties, including Goods and Services Tax (GST), Value-added Tax (VAT), are not calculated in the price of the product.
Please be advised that import taxes, duties and related customs fees may be charged once the parcel arrives at the destination area. These charges are determined by the customs office of the regarding destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by persue. For further details of charges, please contact your local customs office.
In some occasions packages may be delayed due to custom clearance.
Customs & Regulations
Customers should check local postal regulations for restricted items, as persue is not liable for items that are not permissible for entry into the regarding area.
Delivery
MADNESS s
Payment
PAYMENT OPTION
persue accepts Visa, MasterCard, American Express, PayPal and Alipay.
Please note that international packages can potentially incur charges upon the arrival destinations; those charges are determined by the arrival destinations customs authorities. We cannot predict the amount of tax and duty charged when using standard shipping.
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit.
We do not accept personal checks and direct bank transfers. Once you place an order, your account or credit balance will be deducted.
Please visit www.paypal.com for more payment instruction.
CURRENCY CONVERSION
All prices listed on our site are in HK dollars and US dollars. However, all items will be charged in HK dollars in actual payment.
Delivery
DELIVERY
China, Hong Kong Special Administrative Region and Macau Special Administrative Region orders will be shipped using S.F. Express delivery service with an additional delivery charge of HK$30.
All orders are delivered in working days (Monday to Friday, except Saturday Sunday and public holidays).
Estimated delivery time is 3-7 days upon delivery confirmation.
Please click the following link for checking your delivery status.
Shun Fung Express
http://www.sf-express.com/us/en/
If you have not received your items within 7 business days of receiving our dispatched notification, please email contact@persue.clothing with your full name and order number and we will look into your delivery immediately.
CHINA/MACAU DELIVERY
A delivery fee of HK$70 for using Shun Feng Express. We offer free delivery with purchase over HK$1200.
Estimated delivery time is 3-7 days upon delivery confirmation.
All orders are delivered in working days (Monday to Saturday, except Sunday, public holidays & Chinese New Year holidays).
INTERNATIONAL DELIVERY (EXCEPT MALAYSIA, NEW ZEALAND & CANADA)
Style Gal offers HK$200 international standard shipping. We offer free international delivery once purchased over HK$2500.
Packages may be delayed by customs.
Estimated delivery time 10-20 days upon delivery confirmation.
Style Gal cannot anticipate taxes applied by overseas Customs houses.
MALAYSIA
Style Gal offer free international delivery once purchased over HK$3000.
Under HK$1500 - Shipping fee $HK250
HK$1501-$3000 - Shipping fee $HK350
Packages may be delayed by customs.
Estimated delivery time 10-20 days upon delivery confirmation.
Style Gal cannot anticipate taxes applied by overseas Customs houses.
NEW ZEALAND
Style Gal offer free international delivery once purchased over HK$3500.
Under HK$1500 - Shipping fee $HK200
HK$1501-$2500 - Shipping fee $HK300
HK$2501-$3500 - Shipping fee $HK400
Packages may be delayed by customs.
Estimated delivery time 10-20 days upon delivery confirmation.
Style Gal cannot anticipate taxes applied by overseas Customs houses.
CANADA
Style Gal offer free international delivery once purchased over HK$3500.
Under HK$1500 - Shipping fee $HK200
HK$1501-$2500 - Shipping fee $HK300
HK$2501-$3500 - Shipping fee HK$400
Packages may be delayed by customs.
Estimated delivery time 10-20 days upon delivery confirmation.
Style Gal cannot anticipate taxes applied by overseas Customs houses.
TAXES AND DUTIES
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages.
CURRENCY CONVERSION
All prices listed on our site are in HK dollars, US dollars and RMB dollars. You can choose either one of the above currency to pay through our payment gateway.
Shipping Information
Delivery
MADNESS ships Worldwide.
China, Hong Kong Special Administrative Region and Macau Special Administrative Region orders will be shipped using S.F. Express delivery service.
All other orders will be shipped using Hong Kong Post - SpeedPost delivery service.
Where We Ship To
We ship internationally to most of the area, includes Australia, Belgium, Canada, Mainland China, Denmark, France, Germany, Hong Kong Special Administrative Region, Indonesia, Ireland, Italy, Japan, Macau Special Administrative Region, Malaysia, New Zealand, Philippines, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, United States, United Kingdom and Vietnam.
For details, please refer to the area list when you check out. If your area does not appear in the list, unfortunately we do not deliver to where you live now. We are adding new delivery destinations all the times so please keep updated on our website.
Order Tracking
Tracking numbers are provided for all international and local orders.
Once your order is dispatched, you will receive an email notification from us with the tracking number. Use the tracking number to check the delivery status via the Hong Kong Post and S.F. Express website.
Shipping Cost
All shipping costs (with administration fee included) will be calculated automatically according to the weight of the products during the checkout procedures. Please check your order summary thoroughly before you complete the payment process.
Delivery times
Orders will normally be processed within 7 business days once your payment is completed and approved.
Shipping Zones Standard Delivery Times in Business Days (Mon-Fri) *
Hong Kong Special Administrative Region Estimated up to 3 business days
China Estimated up to 3-14 business days
Taiwan & Macau Special Administrative Region Estimated up to 6 business days
Asia Pacific (including Australia) Estimated up to 7 business days
North America (US & Canada) Estimated up to 7 business days
Europe Estimated up to 7 business days
Rest Of The World Estimated up to 14 business days
* Delivery times are determined by number of business days (Monday to Friday) from the day after we ship your order.
Please allow extra time for your order to be processed during public holidays and busy periods. For a list of Hong Kong public holidays, please click here. For details on public holidays in the destination area, please refer to your local government website. Note that delays may occur because of pending payment authorizations.
If you do not receive a tracking confirmation within 3-7 business days from the day you completed your payment, please kindly contact our customer service for more information.
Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.
Shipping Address and Failed Deliveries
We can only change your shipping address in the case orders are still with us. For those already shipped, an additional fee (which we call it as “re-routing fee”) will be charged for the request. Please take this into consideration when selecting and filling in your shipping address for order.
For failed deliveries (courier is unable to reach customer due to the incorrect address provide by customer, failed attempts to reach customer at the location or customer refuse to pay duties), MADNESS is not responsible for the returned shipping cost. For re-shipped orders, the shipping costs are also payable by customers. If you refuse to receive the order and ask for a refund, the order amount will not be refunded in any circumstances.
Import Taxes & Duties
Customs duties, including Goods and Services Tax (GST), Value-added Tax (VAT), are not calculated in the price of the product.
Please be advised that import taxes, duties and related customs fees may be charged once the parcel arrives at the destination area. These charges are determined by the customs office of the regarding destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by MADNESS. For further details of charges, please contact your local customs office.
In some occasions packages may be delayed due to custom clearance.
Customs & Regulations
Customers should check local postal regulations for restricted items, as MADNESS cannot be held liable for any items that are not accepted into the regarding area.
Delivery
MADNESS ships Worldwide.